Warren Douglas website

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Dude, Where’s the Love?

I’m tired. Of life?
No … I’m tired of marketers’ and researchers’ ploys to convince me and my clients that Social Media only applies to white female moms with HHI of $75K+. This may sound like a ridiculous thing to be fed up with, but hear me out.

While the fact that here 300 million users on [...]

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When Premium Brands Crash

Toyota’s recent woes are a stark reminder for any premium brand: bad things can happen to the best performers, and when they do, you must be ready to act quickly, confidently and decisively.
For decades, Toyota has basked in the glow of one of the true gold standards in brand image. Say [...]

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The Facts About Food and Other Life Lessons

So, I’m writing on location at the Fancy Food Show in San Francisco. Though it sounds glamorous and exciting, it is a rat race and just plain full of people. Plus, I’ve never seen so many varieties of cheeses, olive oils, crackers, salad dressings, and salsas.
One interesting seminar I attended features the NASFT 2009 Specialty [...]

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The Legion of Extraordinary Things

Extraordinary: going beyond what is usual, regular, or customary. — Merriam-Webster
Last night, while watching my recording of Wednesday’s So You Think You Can Dance (yes, I’m one of those people), the show’s host introduced me to a group called “The Legion of Extraordinary Dancers.” While this seems like a fun name, I was hardly going [...]

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Apple: Inventing a New Wave of “Evil Ads”

Today, I learned the true extent of the growing need to find alternative and innovative ways to engage customers in marketing when I read the US Patent and Trademark Office application submitted by Apple. Their new tool, dubbed as “Evil Ad,” is going to revolutionize marketing and advertising as we know it.
Imagine you are watching [...]

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Facebook Promotions Go Premium

Last Thursday, the Facebook Marketing page announced new guidelines on running promotions through Fan Pages. Why more marketers aren’t in a frenzy, I don’t know because in one short posting, they basically annihilate 90% of the reason any brand actually has a Fan Page—having something of value to communicate to their customers on the cheap.

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2 Keys to Online Brand Conversations

What is the best way to start an online conversation? Once it starts, how do you keep it going? Both the questions and the answers are deceptively simple…

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Print Still Makes a Premium Connection

What did we ever do without email and the Internet? All that info and content available instantly at our fingertips 24/7. It can almost make you forget other marketing media, like print. But we shouldn’t forget, and here’s why.
The electronic blitzkrieg that new media delivers can overload a consumer’s already taxed attention span. So, a [...]

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Transparency: The New Path to Premium Status

What is a premium brand? The definition we use here at the WD is that a premium brand is one that is recognized as being of greater value than its competition. In fact, when we have new clients take the WD Premium Brand Test we ask the question “does your brand have superior features or [...]

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Can Social Media Harm Premium Brands?

Some Premium Brands are fearful of joining the social media dialogue. “What if someone says something bad about us?” If you’ve ever thought this, then keep reading.